How to log in
Logging in to Grandwin is simple and takes just a few seconds. Visit the website or open the app Grandwin and click the login button in the top right corner.
Enter your username and password that you chose during registration. Then confirm your login and you will have access to your account, games and bonuses.
Recover forgotten password
If you cannot remember your login details, use the password recovery function on the login page. Click the "Forgotten password" link and enter the email address you used during registration.
A PIN code and your login name will be sent to your email. Using this PIN code, you can create a new password. Also check your SPAM folder, as the email may appear there.
After resetting your password, log in with your new password and you will have full access to your account.
Login problems
Having trouble logging in? It is usually a data entry error. Check that your keyboard is set to Czech and that your details are entered correctly without spaces.
- Make sure you have an active internet connection
- Clear your browser cookies and cache and try again
- Try logging in from a different browser
- If you cannot reset your password, contact support
Account registration
Creating a new account takes approximately one minute. Click the "Register" button in the top right corner and follow the instructions.
You can register the traditional way by filling in your details or use quick access via BANK ID, which will automatically fill in your basic information.
- Choose a login name and a strong password
- Enter your email address
- Verify your phone number using an SMS code
- Complete registration and you can play immediately
Account security
Your account and personal data are protected by modern security. Never share your login details with anyone, not even support staff. Grandwin support will never ask you for your password.
Choose a strong password combining letters, numbers and special characters. Change your password regularly and do not log in on public or unsecured networks.
FAQ
How long does registration take?
Registration is very quick – it takes approximately 1 minute. You can speed it up by logging in via BANK ID, which automatically fills in your data.
What should I do if I don't receive an SMS code?
The SMS code is often blocked by your phone in the message settings. Check your phone settings and blocked phone numbers. If the problem persists, contact support via chat or email [email protected].
Can I reset my password via email?
Yes, use the "Forgotten password" function on the login page. Enter your email address and you will receive a PIN code to create a new password.
How do I get to the mobile app?
Download the Grandwin app for Android or iOS from the respective store (Google Play or App Store). Log in with the same details as on the website.
How do I contact support if I need help?
The quickest way is via our online chat available on the main page, which is open daily from 9:00 to 22:00. You can also email us at [email protected].
