Age restriction and safety
18 years of age on Grandwin is prohibited. The casino verifies the age of all registered players during the account creation process. Access to your gaming account is personal and should be protected by a secure password that you do not share with anyone.
The operator Grandwin, GPC WIN a.s., is registered with the Ministry of Finance of Czechia with validity from 16 June 2022. It operates the casino in accordance with Czech law.
Setting limits
The highest bet on Grandwin is set to 500 CZK and the highest win reaches 500 000 CZK. These limits help protect players from excessive losses.
If you want to set your own personal limits on deposits or time spent playing, ask the Grandwin support team for help. Personalised limits allow you to better control your play and minimise the risk of problem gambling.
Self-exclusion and time-outs
If you feel at risk of problem gambling, you have the option to request self-exclusion from your account. Contact Grandwin support at [email protected] and clearly describe your request. The team will help you with the process.
Self-exclusion can last for varying lengths of time – from a short break to permanent account closure. After a self-exclusion period, you will be given time to decide before returning to play.
Local support resources
If you think you have a gambling problem, you are not alone. In Czechia, there are independent organisations dedicated to supporting people with gambling addiction.
Look for local counselling services or helplines in your region. These services offer free and discreet support. The Grandwin team cannot guarantee or recommend these services, but finding them can provide you with expert help outside the casino.
Responsible play and self-awareness
Casino gaming is intended as a form of entertainment with associated financial risk. Never play more than you can afford to lose. Set a budget and stick to it.
Keep track of the time you spend playing. If you notice that gaming is affecting your work, relationships or financial situation, it's time for a break. Ask for help or contact local support.
FAQ
What age can I play on Grandwin?
18 years old. Grandwin verifies age during registration and access for younger people is not permitted.
How do I set personal limits on my deposits?
Contact the Grandwin support team by email at [email protected]. They can help you set limits on deposits or time spent playing according to your needs.
What are the highest bet and win on Grandwin?
The highest permitted bet is 500 CZK. The highest possible win reaches 500 000 CZK. These limits are part of the safety strategy.
How can I request self-exclusion?
Email [email protected] with a request for self-exclusion. Specify how long you want to be excluded from the gaming account. The team will confirm processing of your request.
Where can I find a helpline for problem gamblers?
Grandwin does not have this link. Look for independent organisations supporting people with gambling addiction in Czechia. Local social services and advice centres can offer free support.
